Dale*s not able to connect using a Dial up modem List

General Questions

  1. How is your modem connected to you computer (Internal, External USB / Serial / Cat5)
  2. Is the Modem Connected to the wall Currently
  3. Is there a phone with a Dial tone on the same line?
  4. Have you called your ISP? (Internet Service Provider)
  5. If the Modem Connects
    1. Try the Direct Dial Feature from the Gateway CD then
    2. Continue to Dale*s Not-Work Troubleshooter for Internet Networks

Quick Fix

  1. Make sure there is only one modem in Device manager (standard modems don*t always work.) Especially if it is conflicting with the real modem.

Reinstall the Modem Driver

  1. Use the Dale*s Driver Uninstall and Reinstall Document

Try the Direct Dial Feature from the Gateway CD

  1. Put the [Red Drivers Disk, System Restoration Kit Disk 1, System Restoration Disk] Into the CD-Rom drived
  2. Start the CD By:
    1. Autorun
    2. Double Clicking it in "My Computer"
    3. Starting the "RunMenu.exe" file by browsing for it in "Run" or "My Computer"
  3. Press OK on the License Agreement if present
  4. Select the [Web Updates Tab, Support and updates menu (up with the file menu)]
  5. Choose the "Update Now Option"
  6. It will say you clicked an Internet Link
  7. Select Direct Dial
    1. This may prompt you to set up the Modem then Attempt to Dial
    2. This may Attempt to Dial and
      1. If this Succeeds Send to the ISP, Our Dial up connection works It is a problem with the Dial up provider (Software or Dialup Server)
    3. You will get the same error that was Previously Received

Check to see that the Modem is Functioning

  1. Check to see if you can hear the modem picking up the line while you are on the phone
  2. If the Modem Picks up or picks up and dials, the Modem should be working

The Modem Still Doesn*t work

  1. The Modem isn*t connected
  2. There is a Power Strip or other device between the Wall and the Computer
  3. The Line between the Wall and the Phone is Faulty
  4. There is actually no Dial Tone at the Modem
  5. The Modem needs to be replaced
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Last Modified: May 24, 2006

Created: Wednesday, May 24, 2006, 10:12:03 PM