Dales IP Address Revolver (Because Resolver isnt a word)

  1. See if User has a valid IP address ( ipconfig from Command or CMD ) ( Users can have multiple IP Addresses )
    1. 192.168.xxx.xxx IP
      1. 192.168.xxx.xxx is a router IP address ( Linksys, D-Link, or Motorola ... )
      2. This indicates that you are directly connected to a router, and not the internet. Computer ~~ Router ~~ Broadband Modem ~~ Signal Source
      3. To Continue troubleshooting you must connect directly to the Broadband Modem Computer ~~ ~~~ ~~ Broadband Modem ~~ Signal Source
      4. If you have a 192.168.xxx.xxx and there is nothing between the computer and the broadband modem, There is a router built into the Broadband Modem, and it is providing the computer with the 192.168.xxx.xxx IP Address. If this seems to be the case, refer to the ISP.
        1. Try going to 192.168.xxx.1 (If there is a configuration Page, it should appear, and offer some information on the IP Address and other misc. information
      5. If this is a Gateway Wireless Router, Transfer to Wireless Support, and tell them that they are receiving a Router IP address and cannot connect to the internet
      6. Gateway will also troubleshoot other router brands for a nominal fee of around $75
    2. 169.254.xxx.xxx IP Address
      1. This is an internal windows configuration IP address that can be used for ad-hoc wired or wireless networks Microsoft Knowledge Base Article 220874
      2. This IP address will not allow you to access the internet
        1. Reinstall the Net Card Drivers
        2. ipconfig /renew (ME/2000/XP) (ipconfig /renew_all (95/98))
        3. Does the Net Card Plug have LED lights on next to it?
          1. If No, The Net card needs to be reseated or replaced
          2. If Yes, Reset the Broadband modem if available
          3. 0.0.0.0 IP Address
            1. Check for Firewalls and Disable them (Reinstalling TCP/IP does this)
            2. ipconfig /renew (ME/2000/XP) (ipconfig /renew_all (95/98))
          4. 10.xxx.xxx.xxx Address
            1. 10.xxx.xxx.xxx is a major network address (Business, DSL, Cable, or College)
            2. This is a proper address for a large Business or a College / University
            3. This type of address indicates that there is an internal helpdesk to assist the Cu
          5. No IP Address
            1. Check the Drivers
            2. Uninstall / Reinstall TCP / IP
              1. Windows 2000 / XP Microsoft Knowledge Base Article 817571
              2. Windows 98 / ME Microsoft Knowledge Base Article 286748
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Last Modified: May 23,2006

Created: Sunday, May 23, 2006, 11:12:03 PM