Dales not-work Troubleshooter for Internet Networks

  1. What kind of Modem do you have? (DSL, Cable, Broadband, Dial up)
    1. If it is a Dial up modem continue to Dale's not able to connect using a Dial up modem List Unless the Modem Can Connect, then Continue
  2. How is your modem connected to you computer (Internal, Cat 5, Coax, USB)
  3. Have you called your ISP?
    1. Have they sent anyone out to your residence?
    2. Have you received a new [DSL / Cable / Broadband] modem?

Check to make sure there is a Physical Connection

  1. Is the Broadband modem connected to the source (Cable / Phone line)?
  2. Are the Proper lights lit on the Broadband Modem? [Power], [Cable, DSL], [USB, Ethernet]
  3. Make sure the Ethernet connection LED is lit on the back of the Network port, if the LED is Present.

If they Haven't Called their ISP

  1. Have them disconnect the Power from the back of the Broadband Modem for 1 minute
  2. Have them plug the Power back into the Modem
  3. Restart the Computer

Connectivity Check

  1. Ping 127.0.0.1 ( This will tell us if TCP / IP is working correctly )
    1. If the Reply is Successful TCP / IP should be working correctly
    2. If the Reply is not Successful TCP/IP Uninstall Reinstall
  2. Ping Google.com ( This will tell us if we have DNS and Internet Connectivity)
    1. If the Reply is Successful Go to Dale's Venturing out with Internet Explorer
    2. If the Reply is not Successful Go to Dale's IP Address Revolver
    3. If "Cannot find Host" Check the Drivers

TCP/IP Uninstall Reinstall

  1. Windows 2000 / XP Microsoft Knowledge Base Article 817571
  2. Windows 98 / ME Microsoft Knowledge Base Article 286748
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Last Modified: May 23,2006

Created: Sunday, May 21, 2006, 12:19:17 AM